Shipping Policy – Altaro Research

1. Order Processing

Orders are processed within 1–3 business days after payment is confirmed.

Processing times may vary depending on order volume or unforeseen circumstances.

2. Shipping Methods

Orders are shipped using standard shipping services available at checkout.

Shipping times will vary depending on location and carrier.

3. Shipping Time Estimates

Estimated delivery times:

  • Domestic (Canada): 2–7 business days
  • International: 5–14 business days

Delivery times are estimates and may be affected by carrier delays.

4. Shipping Responsibility

Once an order has been shipped:

  • responsibility transfers to the customer
  • Altaro Research is not responsible for delays, lost shipments, or carrier-related issues

Customers are responsible for ensuring accurate shipping information at checkout.

5. Incorrect Address

If an incorrect address is provided:

  • the order may be delayed or returned
  • reshipping may require additional fees

6. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact:

altaroresearch@gmail.com

within 48 hours of delivery with:

  • order number
  • description of the issue

7. International Orders

Customers are responsible for:

  • any applicable customs duties
  • import taxes
  • local regulations.

Altaro Research is not responsible for delays caused by customs

8. Intended Use Reminder

All products are shipped:

for research purposes only and not for human consumption

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